Refund policy

At Educated Birth Solutions, we aim to ensure customer satisfaction with our products and services. Please review our policy below to understand our approach to returns, refunds, and exchanges.

Returns for Products
We have a 30-day return policy for faulty products (e.g., midwifery teaching models and teaching resources). This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by the receipt or proof of purchase

To start a return, contact us at info@educatedbirthsolutions.com.au. Once your return is approved, we’ll provide a return shipping label and instructions for returning your item. Items sent back without prior approval will not be accepted.

Non-Returnable Items

Certain items and services are not eligible for returns or refunds, including:
- Consulting services
- Educational courses (online or in-person)
- Workshops and event management
- Custom products (e.g., special orders or personalised items)
- Sale items 

If you have questions or concerns about a specific item or service before purchasing, please contact us at info@educatedbirthsolutions.com.au.

Cooling-Off Period

At Educated Birth Solutions, we do not offer a cooling-off period or exchanges for products or services purchased through our website. All sales are final once processed.

We encourage customers to carefully review product descriptions and details prior to purchase. Educated Birth Solutions is not responsible for exchanges or refunds due to incorrect choices or changes in preference.

For customers in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason. Items must meet the return criteria outlined above, including being unused, with tags, and in original packaging.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:
- The item is defective or damaged
- You receive the wrong item
We will evaluate the issue and work to resolve it promptly.

Refunds

Once we’ve received and inspected your return, we will notify you whether your refund is approved. Approved refunds will be processed to your original payment method within 10 business days.
Please note that processing times for your bank or credit card company may delay the posting of your refund. If more than 15 business days have passed since your refund was approved, contact us at info@educatedbirthsolutions.com.au.

Contact Us

If you have any questions about this policy or require assistance, please contact us at:
info@educatedbirthsolutions.com.au