Privacy policy
Last updated: January 25, 2025
At Educated Birth Solutions, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we handle your data in connection with our products and services, including consulting, educational courses, teaching models, and event management.
By using and accessing any of the services provided by Educated Birth Solutions (the "Services"), you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Compliance with Australian Privacy Principles
Educated Birth Solutions is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) when handling personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with these principles.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you.
- Provide or improve the Services.
- Comply with applicable legal obligations.
- Protect or defend the Services, our rights, and the rights of our users.
What Personal Information We Collect
Information We Collect Directly from You
We may collect information that you submit through our Services, including:
- Contact details, such as your name, address, phone number, and email address (info@educatedbirthsolutions.com.au).
- Order information, including details of purchases, billing and shipping information, and payment confirmation.
- Educational registration details, such as qualifications or preferences when registering for courses or events.
- Customer support information, such as the content of your messages when you contact us for assistance.
Information We Collect about Your Usage
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies and similar technologies ("Cookies"). Usage Data includes:
- Device information.
- Browser type and settings.
- IP address.
- Information about your interactions with the Site, such as pages visited and features used.
Information We Obtain from Third Parties
We may collect additional information about you from:
- Payment processors, such as Shopify, who handle payment details securely to process transactions.
- Marketing and analytics partners, who help us better tailor the Services.
Cookies
We use Cookies to enhance and optimize our Site and Services. Cookies help us remember your preferences, improve functionality, and analyze user interactions to better understand how our Services are used. For details about the Cookies used on our store powered by Shopify, visit Shopify Cookies Policy.
We may also allow third-party providers to use Cookies to tailor services, products, and advertising to your interests both on our Site and other platforms.
Most browsers accept Cookies by default, but you can adjust your browser settings to block or delete them. Please note that disabling Cookies may affect your experience and limit certain features or functionalities of the Site. Additionally, blocking Cookies may not fully prevent information sharing with third parties, such as advertising partners.
How We Disclose Personal Information
We may disclose your personal information to third parties under the following circumstances:
- Service Providers: To vendors performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and Marketing Partners: To facilitate services and advertising. Partners will use your information as outlined in their privacy policies.
- With Your Consent: When you request or authorize us to share information, such as for product shipping or social media integrations.
- Corporate Affiliates: To support our legitimate business interests within our corporate group.
- Legal or Business Transactions: To comply with legal obligations (e.g., subpoenas) or in events like mergers or bankruptcy, as required.
Categories of Information Disclosed
We may share the following categories of personal information with the recipients mentioned above:
- Identifiers: Contact details and order/account information.
- Commercial Information: Purchase history, shopping details, and support interactions.
- Internet Activity: Usage data such as interactions with our Site.
- Geolocation Data: IP-based location information.
We do not use or disclose sensitive personal information without your explicit consent or for inferring characteristics about you.
Access, Correction, and Complaints
You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete. To make such a request, please contact us at info@educatedbirthsolutions.com.au.
If you have concerns about how we handle your personal information, please contact us at info@educatedbirthsolutions.com.au. We aim to respond to complaints promptly and fairly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, tax, and accounting obligations. After this period, your information will be securely deleted or anonymised.
Direct Marketing Opt-Out
You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at info@educatedbirthsolutions.com.au. Please note that even after opting out, you may still receive non-promotional emails related to your account or orders.
Children’s Data
Our Services are designed for adult professionals and educators. We do not knowingly collect personal information from children under 16. If you believe a child’s information has been provided to us, please contact us at info@educatedbirthsolutions.com.au , and we will delete it promptly.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
info@educatedbirthsolutions.com.au
PO Box 699, Golden Beach. Australia, QLD 4551
Complaints Policy Educated Birth Solutions
At Educated Birth Solutions, we are committed to providing high-quality products and services to support childbirth education and midwifery practices. We value feedback from our customers and aim to address complaints fairly, promptly, and professionally.
How to Lodge a Complaint
If you have a complaint about our products, services, or any aspect of your experience with Educated Birth Solutions, please contact us via:
- Email: info@educatedbirthsolutions.com.au
- Mail: PO Box 699, Golden Beach. Australia, QLD 4551
When submitting a complaint, please include the following details to assist us in addressing your concern:
- Your full name and contact information.
- A clear description of the issue or concern.
- Relevant details, such as order numbers, dates, or supporting documentation (e.g., receipts, correspondence).
Complaints Process
1. Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.
2. Investigation: Your complaint will be thoroughly reviewed, and any necessary information or documentation will be gathered.
3. Resolution: We aim to provide a resolution or response within 10 business days. If further investigation is required, we will inform you of the updated timeline and expected resolution date.
4. Outcome: Once your complaint is reviewed, we will communicate the outcome and any actions we will take to resolve the matter.
Complaints Relating to Products and Services
Products:
Complaints about faulty or damaged products (e.g., teaching models or resources) will be handled in line with our Return and Refund Policy
Please contact us immediately if an item is defective, damaged, or incorrect upon receipt.
Services:
Complaints about consulting, educational courses, or events will be addressed per our No Refund Policy for services.
Escalation Process
If you are not satisfied with the outcome of your complaint, you may request an internal review by senior management. To escalate, contact us via info@educatedbirthsolutions.com.au with a clear reference to your original complaint and any additional concerns.
External Resolution
If a resolution cannot be reached, you may seek further assistance from:
- Consumer Affairs Agencies for disputes related to products.
- Professional Bodies if your complaint pertains to our educational or consulting services.
Confidentiality and Record Keeping
All complaints are handled confidentially, and information is only shared with individuals directly involved in the resolution process. Complaint records are securely stored and used to identify opportunities for improvement in our products and services.
Continuous Improvement
At Educated Birth Solutions, we strive to learn from all feedback, including complaints, to enhance the quality of our products, services, and customer support.
Contact Us
For any questions or concerns about this policy, please contact us at:
Email: info@educatedbirthsolutions.com.au
Mail: PO Box 699, Golden Beach. Australia, QLD 4551
Alignment with Other Policies:
No Refunds for Services: Complaints related to consulting, courses, or events explicitly align with your Returns & Refund Policy
Confidentiality and Record-Keeping: Matches the tone and data protection details from the Privacy Policy
Clear Contact Pathways:Includes the same contact information for complaints as in other policies for consistency.